Terms & Conditions

These Terms & Conditions apply to everyone who accesses or uses TiffanyGray.com, including its website and learning portals, and to all programmes, workshops, courses, sessions, training products and services delivered through TiffanyGray.com (together, "the programmes"), along with associated materials, recordings and online sessions. Programmes may be delivered by Tiffany Gray or by authorised facilitators operating under TiffanyGray.com. By using the website, or by purchasing, registering for, or participating in a programme, you agree to these Terms & Conditions.

1.Agreement to these Terms

Access to TiffanyGray.com programmes and learning portals is conditional upon acceptance of these Terms & Conditions. When registering for a programme or learning portal, you will be required to confirm that you have read and agree to these Terms. Agreement is recorded through the registration process and includes your name, the date and time of acceptance, and your registered account details. This acceptance record is retained as evidence of agreement. Participants who do not agree to these Terms will not be granted access to the learning portal or programme materials.

2.Use of the Website

You agree to use TiffanyGray.com lawfully and respectfully. You must not misuse the website, attempt to disrupt or interfere with its operation or security, or attempt to access areas or accounts you are not authorised to use. Content on the website is provided for general information and professional learning and may be updated or changed at any time without notice.

3.Programme & Learning Portal Access

Programmes are delivered as online training through the TiffanyGray.com platform. Upon registration or purchase, you will receive access to the programme content, tools and features included in your enrolment.

• Access is granted to the individual participant only and is non-transferable unless prior written approval is given.
• You must not share login credentials or allow others to access the portal through your account, and you are responsible for maintaining the confidentiality of your login details.
• You must not download, distribute, copy or publish portal content outside the learning platform.
• Programme content, structure and features may be updated from time to time to improve the learning experience.
• Learning portal access is generally provided for sixty days from the commencement of a programme unless otherwise specified in writing. Access may be extended, restricted or revoked at the discretion of TiffanyGray.com.

4.Payments & Pricing

• All prices are listed in Australian Dollars (AUD) and are inclusive of, or clearly state, Goods and Services Tax (GST) where applicable.
• Full payment is required at the time of purchase to secure access, unless a payment plan is explicitly offered.
• If a payment plan is offered and accepted, all instalments must be completed in full regardless of continued participation.
• Discount codes, where available, must be applied at the time of purchase. They cannot be applied retrospectively.

5.Refunds & Cancellations

We want you to be confident in your purchase. Our refund policy is as follows:

• Refunds are available within 14 days of purchase by contacting Tiffany@pbma.com.au, in accordance with Australian Consumer Law.
• After 14 days, programme purchases are non-refundable.
• No refunds will be issued for failure to complete the programme, lack of participation, or change of mind beyond the 14-day period.
• Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted or modified by agreement.

6.Programme Changes

We reserve the right to:

• Update, modify or improve programme content, tools and features at any time to enhance the learning experience.
• Change the order, format or delivery method of programme modules.
• Discontinue a programme, in which case enrolled participants will be given reasonable notice and, where appropriate, a refund or transfer to an alternative programme.

7.Taxes

• All prices include GST where applicable, as required under Australian tax law.
• International purchasers may be subject to additional fees, charges or taxes imposed by their payment provider or local authorities. These are the responsibility of the purchaser.

8.Support

• Support covers registration assistance, platform access issues and programme navigation.
• Support does not include custom AI consulting, implementation services or post-programme advisory unless explicitly offered as part of a separate engagement.
• For support enquiries, contact Tiffany@pbma.com.au.

9.Code of Conduct & Safe Learning Environment

Our programmes are designed as professional learning environments where participants can explore ideas openly and respectfully. By participating in any programme, you agree to:

• Treat all facilitators, staff and fellow participants with respect and professionalism.
• Engage in discussion in a professional and constructive manner and respect diverse perspectives and experiences.
• Maintain the confidentiality of discussions, shared learnings and any content contributed by other participants (including journal entries and team dashboard data).
• Avoid harassment, discrimination or inappropriate conduct.
• Refrain from disruptive behaviour, solicitation or unauthorised promotion within the platform.

Behaviour that undermines this environment, or failure to comply with this Code of Conduct, may result in removal from the programme without refund.

10.Concerns, Complaints or Safety Issues

Participants who feel unsafe, uncomfortable or dissatisfied with any aspect of a programme are encouraged to raise concerns promptly by contacting Tiffany Gray at Tiffany@pbma.com.au. Concerns will be reviewed promptly and may result in clarification, mediation, facilitation adjustments, participant guidance, behavioural expectations or removal of participants where appropriate. The aim of this process is to maintain a respectful, safe and professional learning environment for all participants.

11.Recording of Sessions

Participants are not permitted to record, transcribe or screen-capture any workshop, presentation or learning session. Workshops or learning sessions may be recorded by TiffanyGray.com or authorised facilitators for the purposes of quality assurance, programme improvement, learning and development, or internal facilitator training. Any recordings created for these purposes will not be distributed publicly and will be managed in accordance with applicable privacy laws.

12.Intellectual Property & Ownership of Materials

All programme content, materials, frameworks, tools, templates, prompts, exercises, models, concepts, methodologies, slide decks, recordings and associated content provided through TiffanyGray.com remain the intellectual property of Tiffany Gray / TiffanyGray.com. Participation grants a limited, personal right to access the materials for your own professional learning and internal business use only, and does not transfer ownership of any intellectual property rights.

Permitted use. You may retain copies of programme materials for your own personal professional reference and learning. Materials may not be used for commercial purposes or incorporated into other training programmes without prior written permission from TiffanyGray.com.

Prohibited use. You must not:

• Reproduce, redistribute, resell or publicly share any programme content without prior written consent.
• Capture screenshots or screen recordings of programme materials.
• Reproduce or redistribute materials to non-participants.
• Upload materials to organisational intranets, learning systems or shared repositories.
• Share materials via email, shared drives, messaging platforms or similar channels.
• Use programme materials to train other individuals or teams.
• Replicate any programme's structure, curriculum or instructional design.
• Create derivative programmes or training products based on the materials or frameworks.

Any deliverables you create using the programme tools (journal entries, uploaded documents and similar) remain your own intellectual property. Use of the materials for organisational training, internal delivery or facilitator training requires a separate written licensing agreement with TiffanyGray.com.

13.Framework, Methodology & Programme Design Protection

Participants acknowledge that the frameworks, methodologies, concepts, structure, sequencing, facilitation approaches and learning architecture used in TiffanyGray.com programmes represent proprietary intellectual property developed by TiffanyGray.com. Participants agree that they will not, directly or indirectly:

• Reproduce, replicate, reverse engineer or recreate these frameworks or methodologies for the purpose of delivering training programmes, consulting services or educational products;
• Analyse a programme for the purpose of recreating its teaching methods, or extract, document or reproduce the programme architecture or structure;
• Replicate the instructional design of the programme, or develop a competing course, workshop or learning product based substantially on the programme.

This restriction applies regardless of whether programme materials are copied directly or recreated from memory.

14.Derivative Works & Non-Competing Programmes

Participants must not develop, publish, teach, license, distribute or commercialise any course, workshop, consulting methodology, framework or educational programme that is substantially derived from a TiffanyGray.com programme without prior written permission from TiffanyGray.com. This includes programmes that replicate core frameworks, conceptual models, teaching architecture, learning design or programme sequencing, and applies whether materials are reproduced directly or recreated from memory. Nothing in this clause prevents participants from applying insights from a programme in their own professional work; it prevents reproducing a programme or its underlying frameworks as a training or consulting product.

15.Organisational Use

Participation in a programme does not grant organisations the right to deliver the programme internally or to use the materials for organisational training purposes. Any internal delivery, facilitator accreditation or organisational licensing must be agreed through a separate written agreement with TiffanyGray.com.

16.Attribution

Where programme frameworks or concepts are referenced in organisational work, attribution should be given to TiffanyGray.com.

17.Use of Artificial Intelligence

Participants may use artificial intelligence tools as part of their learning and professional practice. However:

• Participants must not upload programme materials, frameworks, recordings, transcripts or proprietary content from any TiffanyGray.com programme into artificial intelligence systems, machine learning models or automated knowledge systems for the purpose of training, analysing, reproducing or generating derivative outputs.
• Participants must not use artificial intelligence tools to recreate, reproduce, summarise or generate derivative training materials, frameworks or methodologies based on our programmes.

These restrictions apply to public artificial intelligence tools, organisational artificial intelligence systems, internal knowledge engines and custom artificial intelligence models.

18.Privacy & Data

• We collect and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
• Information you provide (including journal entries, uploaded documents and profile details) is stored securely and used solely for delivering the programme experience.
• Team dashboard features aggregate data by organisation. By entering your organisation name, you consent to your journal entries being visible to other participants from the same organisation in aggregated form.
• We will not sell, rent or share your personal information with third parties except as required by law or as necessary to deliver the programme (for example, payment processing via Stripe).
• Where AI tools are used to process material within a programme, we use business-tier services that do not use your data to train their models, and we do not enter personal or sensitive information into consumer AI tools.
• You may request deletion of your account and associated data at any time through your account settings. On deletion, your data is removed from the platform and your access to the TiffanyGray.com site and programme portal will end.

Full detail on what we collect, how it is used, who can see it, and how it is stored and protected is set out in our Privacy & Data Handling Statement.

19.Research & Data Use

20.Breach of these Terms

If a participant breaches these Terms, TiffanyGray.com reserves the right to suspend or terminate the participant's access to the learning portal, remove the participant from a programme, or revoke access to programme materials and recordings. TiffanyGray.com may immediately remove a participant's access where a breach is identified. No refunds will be provided where access is removed due to breach of these Terms. Participants may also be required to delete or destroy any unauthorised copies of programme materials.

21.Limitation of Liability

• To the maximum extent permitted by law, TiffanyGray.com is not liable for any indirect, incidental, special or consequential damages arising from your use of, or inability to use, the programme.
• Our total liability to you for any claim arising from the programme is limited to the amount you paid for the programme.
• The programme provides educational content and tools. It does not constitute professional advice (legal, financial, technical or otherwise). You are responsible for how you apply what you learn.

22.Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising in connection with the website, a programme or these Terms will be subject to the exclusive jurisdiction of the courts of Victoria, Australia. Participants located outside Australia agree to this jurisdiction.

23.Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

24.Changes to these Terms

These Terms may be updated from time to time. The current version will always be available on the website, and participants will be notified of any material changes. Continued use of the website or participation in a programme constitutes acceptance of the updated Terms.

25.Contact

For any questions about these Terms, your programme access, or requests for licensing of programme materials, please contact:

Tiffany Gray
TiffanyGray.com
Email: Tiffany@pbma.com.au
Website: tiffanygray.com

See also: Privacy & Data Handling Statement