About the Program — GEN Ai AT WORK

Program

GEN Ai AT WORK is a practical AI integration and capability-building program designed to help you build confidence, capability, and applied understanding in the use of Microsoft Copilot and related AI tools in everyday work.

The program moves beyond generic AI awareness. It supports practical use, guided experimentation, shared learning, and thoughtful consideration of what AI means for your role, workflows, collaboration, and future ways of working.

6 sessions, fortnightly Wednesdays 2:00–4:00pm, delivered online via Microsoft Teams.

Learning

Build practical confidence in using Microsoft Copilot in everyday work

Apply AI to real tasks, challenges, and priorities in your role

Strengthen understanding of safe, responsible, and effective AI use

Create shared learning across the cohort so capability grows across the organisation

Explore where AI can improve workflow, reduce effort, and support better use of time

Generate practical insight into what supports successful AI adoption at North East Water

Sessions

Wed 6 May

"Positioning AI"

What AI is, how it works, responsible use, where AI is heading. Building understanding and positioning how you engage with technology.

Wed 20 May

"What Is Possible with AI"

Exploring what AI can do through guided input/output combinations. Create your personal AI Role Plan mapping AI opportunities across your actual responsibilities.

Wed 3 Jun

"Integrating AI in Your Work"

Using AI as a cognitive partner through a structured integration process. Work through a real problem from your role.

Wed 17 Jun

"Build Your Intelligence System"

Moving from using AI to shaping AI. Learn the four-component process kit architecture and build a complete process kit for a role-specific deliverable.

Wed 1 Jul

"Creating Your Agents"

Transform process kits into deployable Copilot agents. Design, build and test a working agent.

Wed 15 Jul

"GEN Ai AT WORK in Action"

Participant showcases of real application. Reflective narrative mapping, peer conversation on what has changed and what comes next.

Each 2-hour session includes a dedicated mini AI working session where you share learnings, wins and obstacles, building the habit of peer-to-peer AI collaboration.

Platform

Learning Content

Session materials, resources and guided activities

Journal

Capture AI usage, time savings and reflections

Journal Feed

Review your journal entries and track progress

ROI Dashboard

Track measurable impact with baseline valuation

Research

Alongside the program, Dr Tiffany Gray is conducting a research project titled "Making the Invisible Visible" which explores how AI integration affects organisations beyond technical use and productivity.

The research is interested in how AI can make hidden ways of working more visible — tacit workflows, role assumptions, barriers, workarounds, concerns — and the conditions that help people move from awareness to meaningful change in practice.

Within the broader research design, North East Water is the core developmental longitudinal case.

Participation in the research is voluntary and will not affect your involvement in the program.

Learn more about the research and consent →

Contact

Dr Tiffany Gray

Tiffany@TiffanyGray.com
TiffanyGray.com