Session 4 of 6. An applied session.
SOLVE PROBLEMS

Use AI as a thinking partner. A three-step pattern for working through complexity in your real work.

FacilitatorDr Tiffany Gray
CohortIPAA Victoria·20 participants
Time1:35 to 2:45·70 min
DateWednesday 13 May 2026
People lead·AI follows
Session 4 · Introduction

AI as a thinking partner.

This module is designed to help you use GenAI as a thinking partner. A cognitive assistant that helps you move through complexity. Not just respond to simple prompts. You will work with a real problem you are facing and use AI to clarify the issue, surface insight from expert thinking and turn those insights into a practical, structured plan of action.

Each step is designed to mirror how experienced leaders approach difficult problems. They ask better questions. They scan for diverse input. They make decisions through structured execution. In this case, you are doing the same. With GenAI supporting each step of the way.

Session 4 · Purpose

Why we are doing this.

Many people use GenAI for content or quick answers. But its real power lies in helping you frame problems more clearly, access diverse perspectives and take confident action. This module gives you a simple, repeatable method for doing exactly that. Instead of asking "Can AI help me with this?" you will be able to say "Here is how I use AI to move this forward."

Purpose 01
Clarify your thinking

Help you clarify your thinking by guiding the AI to ask smarter questions.

Purpose 02
Access expert thinking

Connect you with insights and mental models from credible, expert sources.

Purpose 03
Insight into execution

Turn insight into execution through a structured, time bound action plan.

Purpose 04
Build strategic confidence

Build your confidence using AI for strategic, high-leverage thinking.

Session 4 · Learning Objectives

By the end of this module.

Four things you will be able to do.

Objective 01
Clarify a problem with AI

Use GenAI to clarify a problem by guiding it to ask effective, structured questions.

Objective 02
Surface expert thinking

Identify expert-backed approaches to solving the problem using AI-sourced summaries.

Objective 03
Build a 5-day action plan

Translate insight into a 5-day action plan using GenAI as a planning assistant.

Objective 04
AI as a strategic partner

Work with AI as a strategic partner to accelerate real problem solving in your role.

Before we begin · The pattern

How do the world’s smartest people solve problems?

Hint. Not by knowing more. By doing three things consistently. The same three things across every domain. We are going to use them as the structure for this session.

The pattern · Three steps

Three steps. Click to reveal.

The pattern under almost every important decision people make well. Whether they know it or not. We are going to do it explicitly. With AI as the structure that holds it.

01
Click to reveal
Step 01
Clarify the problem

Slow down. Ask better questions. Find what is really being asked underneath the surface symptom.

02
Click to reveal
Step 02
Find an expert

Borrow thinking from people who have solved this kind of problem before. Models. Books. Patterns.

03
Click to reveal
Step 03
Take action

Insight without action is just thinking out loud. Turn the insight into structured, time-bound steps.

Before you start · Organise your work with AI

Name your chat.

A small habit. Big payoff. Every conversation you have with AI gets stored. The ones with names are the ones you can find again. Set the name before you do anything else.

For this session, name your chat
Session 4. Solve a Problem
Open Copilot. Start a new chat. Set the name. Then move to the start prompt.
Setting context · The start prompt

Start the conversation.

Paste this prompt into your new chat. It tells AI what session you are in, what you are about to work on and how the three steps will run. Replace the placeholders with your own details.

The start prompt
// I’m starting session 4 of the GEN Ai AT WORK Training Program. This session is called Solve a Problem. I’m going to use you as a thinking partner to work through a real problem I’m facing in my role as [ROLE TITLE] at [ORGANISATION NAME] [URL]. We will work through a three-step approach. First. Clarify the problem. Second. Find expert thinking on it. Third. Build a 5-day action plan. Stay with me across this thread. Tell me you understand and then we will begin.
Step 01 of 3 · Clarify the problem

Clarify the problem.

The prompt
// I’m trying to [insert problem here] and I’m struggling to [part you are stuck on]. // Ask me 4 clarifying questions to help you give me the best possible advice. // Ask them as multiple choice questions (A–E), with D being “All of the above” and E being “Other”. // Always ask the questions one at a time and dynamically change the next question based on my previous answer. // After I answer the fourth question, summarise what you have learned from me and ask me “What would you like to do next?”

What you are doing

You are inviting the AI to act as a structured thinking partner. One that asks. Not answers first. By prompting it to ask clarifying questions you are using the AI to slow down your thinking, surface assumptions and define the real problem. Not just the surface symptoms.

Why this matters

Leaders often feel pressure to solve quickly. But effective problem solving starts with clear framing. This step trains the AI to work like a coach or facilitator. Helping you sharpen your understanding before jumping to solutions. When you invest time in clarification, every solution that follows becomes more relevant, practical and aligned to what you actually need.

Step 02 of 3 · Find an expert

Find an expert.

The prompt
// Give me a set of potential solutions for my issue from books that have been published by experts that could help solve my problem. // You will identify the author and the book each of the potential solutions came from. // You will follow the format below exactly, making it seem like the expert is telling me how they would approach the situation and why. Here is a sample format of a single entry: ### **Solution 1: Create Irresistible Incentives** (Influence: The Psychology of Persuasion by Robert B. Cialdini) **What I Would Do**: I would craft an offer that’s hard to refuse for those considering subscribing. This could be an exclusive guide, a free course or unique insights that tap into the principle of reciprocity. **Why I Would Do It This Way**: People are more likely to give something (like their email) if they receive something of value in return. Leveraging the principle of reciprocity encourages more sign-ups. // After you give me the 5 potential solutions, stop and ask me “What would you like to do next?”

What you are doing

You are using the AI to surface expert thinking. Not in abstract quotes or theory. But as actionable strategies framed in practical language. This step turns the AI into a synthesiser of wisdom from diverse sources, presented in a way that is directly usable for your situation.

Why this matters

One of the most powerful uses of GenAI is to act as a bridge between your problem and a library of expert knowledge. Instead of having to know the right book, author or model, you are using the AI to curate options for you. Grounded in credible thinking. This step builds your ability to access insight on demand and learn through comparison. Not just intuition.

Step 03 of 3 · Take action

Take action.

The prompt
// Give me a 5-day Action Plan in the form of a checklist for implementing [choose solution number] above to solve my problem. // Be as prescriptive as possible and give me at least 5 tasks to complete for each day. // For each task, give me a prompt I can use with any LLM that would help me complete the task more effectively and efficiently.

What you are doing

You are turning insight into execution. This step uses the AI to help you structure a detailed, short term plan that breaks down your chosen solution into manageable, task-based actions. You are no longer exploring possibilities. You are moving into delivery.

Why this matters

Ideas do not create impact. Action does. By using the AI to help design a time-bound plan you reduce decision fatigue and create clarity about what needs to happen next. This step builds your ability to apply AI not just as a source of content or knowledge. But as a collaborative partner in execution. It is where progress becomes visible and results become measurable.

Wrapping up · Same thread

Capture your plan.

Go back to the same AI thread you have been working in. Paste this prompt. Your AI has the context of your role, the problem you brought, the 5 expert solutions and your 5-day action plan. It will help you consolidate.

The wrap-up prompt
// We’ve just worked through a structured problem-solving exercise together. You now know my role, the problem I’m facing, the 5 expert-backed solutions you surfaced and my 5-day action plan. Before you summarise anything ask me three things. What stood out for me as I worked through this. What surprised me about the process. What is the one thing I’m committing to doing this week. Ask me the questions 1 at a time and Wait for my answer before moving to the next question. Then ask whether I’d like a comprehensive summary of my problem, the expert solutions and my 5-day action plan as a single take-away document I can save and refer back to. If I say yes give it to me in a clean structured format I can save.
Before we close · The meta-awareness

Look what you just built.

More than a problem solved. You have a reusable prompt library for your role. Every prompt you used today is one you can use again. Every prompt AI gave you for the 5-day plan is yours to keep. You did not just solve one problem. You built the system for solving the next one.

Prompt 01
Start prompt

Sets context. Tells AI your role, your work, the structure of the conversation. Reusable for any session.

Prompt 02
Clarifying questions prompt

Gets AI to ask before answering. Use this for any new problem you face. The reframe makes the difference.

Prompt 03
Expert solutions prompt

Pulls thinking from published experts in usable form. Use it on any problem where you want diverse perspectives.

Prompt 04
5-day action plan prompt

Turns a chosen direction into specific tasks. The format works for any week. Any plan.

Prompt 05
25+ task-specific prompts

One prompt for every task in your action plan. AI gave them to you. Each one a tool you can adapt and reuse.

Prompt 06
Wrap-up reflection prompt

Helps AI surface what you learned. Use this to close any working session and capture the take-away.

The anatomy · What makes a prompt work

Four things make a prompt work.

You have just done this. Without me naming it. Now let me name it so you can do it on purpose next time. The prompts you used today all had these four things. The prompts you write from here on should have them too.

Element 01
Context

Who you are. What you do. Where the work fits. The more context AI has the more relevant the response. Generic prompt in. Generic answer out.

Element 02
Process

Sequential steps. Not one big ask. Break the work into small steps and walk AI through them. Like you would brief a capable colleague.

Element 03
Example

Show AI what good looks like. The format. The tone. The length. A worked example does more than a thousand words of instruction.

Element 04
Quality check

Tell AI how to know it has done well. What to verify. What to refine. Build the feedback loop into the prompt itself.

Now · 10 minutes · Groups of 4

What are you taking back.

The question

Share the reframe. The expert idea that landed. The Day 1 action you are committing to.

01
The reframe

How did clarifying the problem change what you saw. What did you almost solve that was not the real problem.

02
The expert idea

Which one of the five solutions stayed with you. What about it landed.

03
The Day 1 action

One specific thing you will do tomorrow. Concrete. Small enough to actually do.

Time10 minutes
Groups5 groups of 4
Bring backOne reframe. One idea. One action.
Wrapping up · What you have done in 70 minutes

What you have done.

Not a discussion. A worked problem with a real action plan attached. And a method you can use on every problem you face from here on.

Done 01
Brought a real problem to AI

Not an abstract case study. Your actual work. The thing you came in carrying.

Done 02
Clarified through 4 structured questions

Slowed down. Let AI ask before answering. Surfaced what you were really trying to solve.

Done 03
Surfaced 5 expert-backed solutions

Used AI as a bridge to published expert thinking. Concrete approaches. Not theory.

Done 04
Chose one solution to act on

Committed to a direction. Made the call. Moved from options to decision.

Done 05
Built a 5-day action plan

Specific tasks. Each with its own AI prompt attached. Ready to execute Monday morning.

Done 06
Treated AI as a thinking partner

Not a search engine. Not a content generator. A partner in structured thinking and focused execution.